Printer not working

If a shared office printer is not working, please check the following before submitting a ticket:

1) Check to make sure the printer is turned on. 

2) Check all the connections from the printer to the computer and from the printer to the wall outlet are secure. There should be a light and Ready message displayed on the device.

3) Has the printer recently been disconnected from the computer? If so, then a duplicate of the printer may have been created, and Agile will need to be redirected to the active printer. Go to Devices and Printers in your computers settings. If there are two printer icons, then a duplicate has been created. The duplicate is typically labeled the same as the original with the addition of (Copy) at the end. The active printer is highlighted whereas the inactive printer is greyed out. Make a note of the active printer's name, then log in to the Admin side of Agile, go to Location, and access your Terminal's settings. Under the Printers tab, make sure the UNC is pointing to the active version of the printer. 

4) In the Sales side of Agile, make sure the proper printer is selected. To do so, select Ticket Printer in the top heading and click the printer you are trying to print from (the printer should have a check mark next to it). Sometimes, even when the printer seems to have a check mark, you need to click to select.

5) Check to make sure there is a ticket format associated with the ticket type you are attempting to print.